The Team

John-Michael Roehm
Auburn Guides Administrator | roehmjm@auburn.edu | 844.1344

John-Michael is the campus administrator for Auburn Guides. He controls which Guides will be published within the Guide but he does not necessarily need to be involved in inputting content into each Guide. He simply starts a Guide, invites people who should be working on the Guide, and then approves the Guide when it is ready to be published. John-Michael is also responsible for the financial components of Auburn Guides.

Jackie Young
Auburn Guides Administrator- Marketing | jwp0014@auburn.edu | 844.3278

Jackie is the marketing director for Auburn Guides. She has recently updated the Auburn Guides brand and will continue to create and publish marketing materials promoting the app. She is available to you as a resource in helping to promote your guide or create icons that are not readily available in the guide. Jackie can also work with your communications specialist or the contact person for your guide to help with any marketing or branding needs related to Auburn Guides.

Patrick Rowe
Guidebook Account Manager | prowe@guidebook.com | 650-319-7233 ex. 122

Patrick is the direct liaison for Auburn regarding general Guidebook best practices as well as any questions about the Auburn account. He can help you understand how to think about building content into your Guide as well as how to promote and understand how users will use it. He works with 100+ schools across the world and can share wisdom and examples to ensure that your Guide is successful.

Guidebook Customer Support
support@guidebook.com

Arguably the most important member of the Auburn Guides team is the Customer Support department at Guidebook. Our award winning support team is located in offices around the world and we offer an average response time (not automated) of less than 15 minutes if contacted between 9-5 on work days and less than 1 hour on weekends. If you have any questions about building your Guide or if you run into any trouble while adding content to your Guide, please email support@guidebook.com and we will get back to you with an answer ASAP.

You are also encouraged to review the vast library of support articles provided on the Guidebook website. There is an article for every aspect of Guidebook from getting started to understanding post-event metrics and they include step-by-step instructions with photos, screenshots, and short videos. This is an excellent place to start any Guidebook question.

Last modified: August 19, 2016