While You Wait

At Student Counseling Services (SCS), we place a high priority on being accessible to students. The decision to seek help is often not an easy one. In fact, it can be an act of courage and bravery to acknowledge that you are struggling and decide to get assistance.

Here are some suggestions for what to do while you wait for your intake appointment or assignment to a counselor following your intake appointment:

Use the Zen Den

The Zen Den offers a variety of stress management resources including biofeedback, a robotic massage chair, light therapy (for Seasonal Affective Disorder), and more.

Hang out with Moose

Moose is the SCS therapy dog. You can find him on the third floor of the Auburn University Student Center every Thursday from 4-5:00 pm. He may have the softest ears of any dog alive and loves to be petted!

Access Drop-in Groups

Take advantage of one of our drop-in groups (e.g., Mindful Mondays, Solution-Focused, etc.). Check the website for the current offerings. They change every semester.

BRIDGE

This workshop consists of three sessions (BRinging Awareness, IDentifying Values, GEneralizing skills) that are intended to help you learn new tools and get a better idea of what you might like to change in your life.

Talk to Intake Counselor

Ask your intake counselor for their favorite stress and anxiety management resources (e.g., on-line relaxation recordings, mindfulness and meditation resources, deep breathing exercises, and apps etc.).

Informational Materials

Check out the SCS Informational Materials on our website. There is information on many mental health-related topics.

Mental Health Screenings

Utilize the free on-line mental health screenings on the SCS website.

SCS Social Media

Check out Student Counseling Service’s social media for news and updates. You can follow us on Twitter, Pinterest and Instagram.

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Practice “Grannies”

Sometimes the things your grandmother might tell you to do can make a big difference in how you feel: 1) are you eating healthy?; 2) are you getting enough (or too much) sleep?; 3) are you getting enough exercise?; 4) are you getting enough fresh air (go for a walk); 5) are you going to church (if you’re religious) or taking care of your spiritual self?; 6) are spending time with people who care about you?

Check out Happify

Check out Happify, a website with a research-based approach to improve happiness or SoulPancake, a website with uplifting and thought-provoking videos and articles.

Referral List

Ask your intake counselor for a referral list of other mental health providers in the community that may be able to see you sooner.

Mental Health Apps

Check out free or inexpensive mental health-related apps (e.g., Worry Box, stopbreathethink, Self-Help Anxiety Management (SAM), BreathPace, etc.), mental health-related YouTube videos, and more.

If you are experiencing an urgent situation or psychological emergency:

SCS counselors are available weekdays from 8:00 am to 5:00 pm. Call the counseling center at 334.844.5123 and request to talk to the on-call emergency counselor. If necessary, a follow-up, face-to-face emergency appointment will be scheduled for the same day.

Examples of emergencies or urgent situations:  

  • Contemplating suicide
  • Strong desire to harm someone else
  • Not able to guarantee keeping yourself or others safe
  • Recently sexually or physically assaulted
  • Recent death of loved one
  • Having strange experiencing such as hearing voices or seeing things that others are not
  • Recently discharged from a psychiatric hospital

After hours/ Crisis Resources:

  • The East Alabama Mental Health Center has a toll free number that may be called 24 hours a day, 365 days a year for emergencies (800.815.0630). The clinician on-call will assist you as needed.
  • National Suicide Prevention Hotline 1.800.273.TALK (8255)
  • ULifeline is an organization dedicated to suicide prevention: www.ulifeline.org
  • The Trevor Project: A national 24-hour, toll free confidential suicide hotline for gay and questioning youth 1.866.488.7386
  • Call 911 if you are at imminent risk of harming yourself or someone else. Or, get help from someone who can take you to the nearest emergency room. In Lee County, the nearest emergency room is located at the East Alabama Medical Center, 2000 Pepperell Pkwy, Opelika, AL 36801, 334.749.3411

What You Can Expect If You Are Put on the Waitlist Following Your Intake Appointment

 

SCS makes every effort to get clients assigned to an individual counselor as soon as possible following their intake appointment. During peak demand times, this is not always possible. When this occurs, your intake counselor will provide you with a number of resources (other than individual counseling) that you may utilize until you are assigned.

We know it is frustrating to wait once you have made the decision to seek out counseling. It is frustrating for the SCS staff too. We are professional helpers and do not like that students must wait when they are suffering, struggling, or not performing at their highest levels. Please know that we are always doing our best to assist students with a minimal wait time while maintaining the highest quality of mental health care.

The waitlist is for those clients who have been seen for an intake appointment and have not been assigned to a counselor for individual therapy. During peak demand times, the severity and urgency of a student’s presenting issues are considered when determining whether they will be assigned to an individual counselor immediately or placed on the waitlist. At times, a student’s limited time availability may also make it difficult to schedule individual counseling.

Follow-up Meeting

The SCS Case Manager will email or telephone you 10 business days after your intake appointment to offer a follow-up meeting to provide support and check-in with you.

Check-In Meeting in Advance

During the intake appointment, your intake counselor will offer you in advance the option of scheduling a check-in meeting with the SCS Case Manager when you are placed on the waitlist.

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Assessment

During the check-in meetings, the SCS Case Manager will assess and ask whether your presenting issues have changed or worsened. If this is the case, then you may be assigned to an individual counselor more quickly.

Additional Meetings

The SCS Case Manager will schedule additional check-in meetings with you if needed.

Within 30 Days

If you have not been assigned an individual counselor within 30 days of your intake appointment or had a check-in meeting, the SCS Case Manager will send you another follow-up email or telephone call to offer support and a check-in meeting. You will also be reminded of what other SCS resources and services are available to you.

Urgency or Crisis

If at any time you believe you are in crisis or your presenting issues have caused a greater sense of urgency, then you can walk-in and meet with the on-call emergency counselor. There is always an on-call counselor available for emergencies during SCS business hours.